Refund & Cancellation Policy
Last updated: October 17, 2026
This website, mednotesguide.com, and the Med Notes Guide study guides are operated by Thrive on Naturals LLC, a limited liability company based at 32 N Gould St, Sheridan, WY 82801, USA ("we", "us", "our"). Questions about this policy can be sent to support@mednotesguide.com.
If the guides don't help, email support@mednotesguide.com within 7 days of your purchase and we will refund you in full.
How to request a refund
- Email support@mednotesguide.com within 7 days of the date you paid.
- Write from, or tell us, the email address you used at checkout so we can find your order.
- We reply within 1–2 business days and confirm your refund by email.
What is covered
The guarantee covers every Med Notes Guide purchase made in US dollars on this site, including the All 21 Study Guides bundle and the Practice Exams add-on. You receive a full refund of the amount you paid for the order.
How and when you are refunded
Refunds go back to the card or payment method you used, through our payment partner Stripe. We issue the refund within 5 business days of approving it. Your bank may then take a further 5–10 business days to show it on your statement. Because the refund is made in US dollars, any currency conversion on your side is handled by your bank.
After a refund
When an order is refunded, your access to the files for that order ends, and you agree to stop using and sharing them.
After 7 days
Requests made more than 7 days after purchase are not eligible for a refund, apart from the cases below.
If something goes wrong
We will always make sure you receive what you paid for:
- You did not receive your access: check your spam or promotions folder first. If it is not there, email support@mednotesguide.com with your order details and we will resend your access, usually within 24 hours.
- You entered the wrong email address: contact us and we will send your access to the correct address once we have verified your order.
- You were charged twice for the same order, or payment was taken but the order was not completed: email us with your payment details. Once verified, the duplicate or failed charge will be refunded to your original payment method, whenever it happened.
Cancellations
Access is sent immediately after payment, so an order cannot be cancelled once placed. If you change your mind, use the 7-day guarantee above.
Contact
For any question about an order, email support@mednotesguide.com. We aim to reply within 24–48 hours on business days.