Med Notes Guide · Policies
Refund & Cancellation Policy
Last updated: 28 September 2026
This website, mednotesguide.com, and the Med Notes Guide study guides are operated by Workzlab LLP ("we", "us", "our"). Questions about this policy can be sent to support@mednotesguide.com.
All sales are final. We do not offer refunds.
Med Notes Guide products are digital files delivered instantly after payment. Because they cannot be returned once accessed, we do not offer refunds or exchanges for any purchase, including the Ultimate Bundle, individual study guides and the Practice Exams.
Med Notes Guide products are digital files delivered instantly after payment. Because they cannot be returned once accessed, we do not offer refunds or exchanges for any purchase, including the Ultimate Bundle, individual study guides and the Practice Exams.
Cancellations
Orders cannot be cancelled after payment, because access is sent immediately. Please review the product details, price and your email address carefully before completing your purchase.
If something goes wrong
We will always make sure you receive what you paid for:
- You did not receive your access: check your spam or promotions folder first. If it is not there, email support@mednotesguide.com with your order details and we will resend your access, usually within 24 hours.
- You entered the wrong email address: contact us and we will send your access to the correct address once we have verified your order.
- You were charged twice for the same order, or payment was taken but the order was not completed: email us with your payment details. Once verified, the duplicate or failed charge will be refunded to your original payment method within 5–7 working days.
Contact
For any question about an order, email support@mednotesguide.com. We aim to reply within 24–48 hours on working days.